Rules of Use

One girl under water with her eyes open, smiling shrugging her shoulders.

- The following Rules of Use (Conditions of Entry) apply to all Recreation and Sport Centres and Summer Pools. Some centres may have additional Rules of Use on display that you also must abide by.
General
In the pool
Supervising your children in the pool

We know that children can get into trouble faster than adults and we need to work as a team to help them quicker if that happens.

Children under five years old must be within arm’s reach and under constant supervision by a responsible caregiver aged 16 years or older in the pool at all times. The caregiver wears an orange wristband.

Children between the ages of five and seven (inclusive) must be wearing a purple wristband and actively supervised by a responsible caregiver aged 16 years or older, who is to be within the pool area at all times and able to provide immediate assistance.

Children aged 8 to 11 years (inclusive) must have a responsible caregiver 16 years or older on site unless they are in a supervised programme, such as swimming lessons. If they are swimming before or after their programme, their caregiver must be onsite.

Adult to children ratios:

One adult to two children under 5 years old

One adult to one child under 5 and two 5–7-year-olds

One adult to four 5–7-year-olds

General pool use

In the interest of public health, if you or your child has had diarrhoea or vomiting in the last 2 weeks, or have open sores or wounds, please do not enter the water.

Children still in nappies are required to wear swimming nappies. These are available for purchase from the Customer Experience front desk.

To ensure safety and hygiene is maintained swimmers must wear appropriate swimwear that is clean and does not impair their ability to swim.

Sauna, spa and steam pool general rules

You must be aged 16 years or over to enter and/or use the sauna or steam room.

Do not pour water on the coals or sensors.

Spa pools are restricted to 3 years and over, except Taiora QEII which is 16 years or over.

Children under the age of 16 must be accompanied by a parent or caregiver in the water while using the spa.

Health and safety guidelines:

Drink plenty of water.

Spend no longer than 15-20 minutes in the sauna and steam.

If you are pregnant or taking medication, please check with your doctor before using the sauna and steam.

Prolonged exposure to heat can cause low blood pressure and fainting.

Aqua classes

Bookings are required for all aqua classes.

Participants must be over the age of 14.

Participants must have a valid Gym and Pool membership, Pool membership, Group Fitness Multi Visit Pass or paid a casual entry group fitness class to attend.

Swimsmart

Children must hold a Swimsmart membership to register for classes. Adult classes require bookings and are included in Pool or Gym and Pool memberships or can be booked on a casual basis.

Children who are five years old or older will be required to complete an initial assessment prior to registering for Swimsmart classes.

Children do not need to wear wristbands during their Swimsmart class. But are required to wear appropriate wristbands if swimming before or after their class.

Pool bookings

General rules of entry to a Recreation and Sport Centre will apply for all facility hire spaces (including pool space). Booking Terms and Conditions and cancellation policies will be included with your booking confirmation.
In the gym and group fitness classes

In the stadium

In the meeting rooms